Delivery terms

1. Order Preparation

Orders are prepared and dispatched within 1–2 business days of payment receipt. During holiday periods, preparation may take up to 4 business days.

2. Delivery Methods and Terms

Total time from order placement to receipt — up to 4–5 business days. During holiday periods, the term may be longer due to increased parcel volume.

3. Free Shipping

Shipping is free when the order amount exceeds €100.

4. Buyer's Obligations

• The Buyer must provide an accurate delivery address for the goods.
• The Buyer must accept the goods personally. If the Buyer cannot accept the goods, and they are delivered to the specified address, the Buyer has no right to make claims regarding delivery to an unsuitable person.
• The Buyer must immediately inform the Seller if the shipment is received in damaged packaging, if unordered goods or an incorrect quantity are received in the shipment.
• The Buyer must provide photos of the damaged parcel and/or item via email.

5. Delivery Issues

The Seller is exempt from liability for failure to meet delivery deadlines if the goods are not delivered on time due to the Buyer's fault or due to circumstances beyond the Seller's control (e.g., carrier delay, force majeure).

If the item is returned to the Seller due to an incorrectly provided address or failure to collect it from the parcel locker within the maximum storage period, the Buyer covers the cost of re-shipment. If the Buyer refuses to accept the shipment again — shipping fees are non-refundable.

6. Contacts

For delivery inquiries, please contact:

Stanka, MB
Email: info@popcurls.eu
Phone: ‭+370 (648) 89 092‬

Last updated: May 2026